Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, contact number, company name.
• Demographic Information: Country and preferred language.
• Website Interaction Data: Visitor behavior, configuration details, cookies, and analytics.
• Error Reports & Performance Data: To diagnose issues and improve services.
• Support & Troubleshooting Data: Gathered during customer support interactions.

2. How We Use Your Data

• Sending updates, emails, and service-related notifications.
• Improving user experience through website analytics.
• Providing customer support and troubleshooting services.

3. SMS & Mobile Data Policy

• No Third-Party Sharing: We do not sell, rent, trade, or share phone numbers or mobile data with any vendor, company, carrier, or any other third party for any reason.
• Consent-Based Messaging: Users opt-in to receive SMS notifications, and messages will only be sent based on user consent.
• Opt-Out Option: If at any time you wish to stop receiving messages, you can reply STOP to unsubscribe. You will receive a confirmation message stating: "Hawx Technologies - You have been unsubscribed and will receive no further messages."
• Compliance Statement: Our "Contact Us" form includes a compliance statement informing users how their phone numbers will be used.

4. Data Security & Retention

Hawx Technologies uses industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. Personal data is retained only as long as necessary for service fulfillment or as required by law.

5. Customer Refund Policy

• Refund Policy: Customers may request a refund within 30 days of purchase for eligible products/services. Refunds will be processed as per our service policies.
• Chargeback Protection: We monitor transactions for fraudulent activities and reserve the right to dispute chargebacks if necessary.
• Transaction Security: Customer payments are securely processed, and personal payment information is encrypted.
• Dispute Resolution: Customers experiencing issues with transactions may contact us at [email protected] for resolution.

6. Your Rights

• View, modify, or delete your personal data.
• Withdraw consent for marketing communications at any time.
• Request a copy of the data stored about you.

7. Cookie Usage

Our website uses cookies and similar tracking technologies for functionality, analytics, and security. You can manage cookies through your browser settings.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through website notifications and updates to the "Effective Date" at the top of this page.

9. SMS Terms and Conditions:

Product Description

By providing your mobile phone number, you consent to receive SMS messages from Hawx Technologies related to Notifications & Communication.

Message Frequency

Message frequency may vary.

Message and Data Rates

Standard message and data rates may apply depending on your carrier.

Opting Out

You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support

If you need assistance or have questions about our SMS service, reply with “HELP” to any SMS message you receive, or contact our customer support team at [email protected].

Privacy Policy

Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.

10. Contact Us

For any privacy-related inquiries, please contact us at:

Hawx Technologies
Phone: (281) 357-9197
Email: [email protected]
Address: 13500 W Airport Blvd Suite B 1011, Sugar Land, TX 77498, United States

We aim to respond within 24 hours for urgent issues and within 7 days for general inquiries.